Privacy Policy
Last updated: 13 November 2026
Template notice: this page is a starting-point template written for a UK subscription streaming service. Have it reviewed by a solicitor and complete the bracketed details before launch.
This policy explains how AJAMAX Productions, a company registered in England and Wales (number [company number]), whose registered office is at 7 Crossways Village, Silwood Road, Ascot, Berkshire SL5 0PY, United Kingdom ("we") collects and uses personal data when you use AJAMAX+. We are the data controller and are registered with the Information Commissioner's Office (ICO) under registration number [ICO registration number].
Information we collect
- Account data: name, email address, password (stored securely hashed), plan and membership status.
- Payment data: handled by Stripe. We receive limited information such as card type, last four digits, billing country and payment status — we never see or store your full card number.
- Profile and viewing data: profile names, My List, titles watched and playback position.
- Approximate location: we work out which country you're in from your IP address, so we only show films we're licensed to stream there. This is looked up on our own server using the DB-IP country database; your IP address isn't sent to anyone else, and we store only the country.
- Waitlist: if AJAMAX+ isn't available in your country yet and you join the waitlist, we keep your email and country only to tell you when we launch there. Ask us to remove you at any time.
- Device and usage data: IP address, browser and device type and pages visited (see our Cookie Policy).
- Communications: messages you send us and your email preferences.
How we use it and our lawful bases
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Creating and running your account, streaming content, taking payment | Contract |
| Service emails (receipts, trial reminders, password resets) | Contract |
| Recommendations, continue watching, preventing fraud and account sharing abuse, security | Legitimate interests |
| Detecting your country to respect film licensing territories | Legal obligation and legitimate interests |
| Waitlist emails about launching in your country | Consent |
| Marketing emails | Consent — you can withdraw at any time |
| Keeping financial records, responding to regulators | Legal obligation |
Who we share it with
We share data only with service providers acting on our instructions: Stripe (payments), Amazon Web Services (video storage and delivery), our web hosting provider and our hosting provider (email delivery). Some providers process data outside the UK; where they do we rely on UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses. We never sell your personal data.
How long we keep it
We keep account data while your account is open and for up to 24 months after it closes (so you can return to your profiles and history), then delete or anonymise it. Payment and tax records are kept for 6 years as required by law.
Your rights
You have the right to access, correct, delete, restrict or object to our use of your data, to data portability, and to withdraw consent. Email support@ajamax.com to make a request — we'll respond within one month. You can also complain to the ICO at ico.org.uk or on 0303 123 1113.
Children
Account holders must be 18 or over. Kids profiles are created and managed by the account holder; we do not knowingly collect personal data directly from children.
Contact
AJAMAX Productions, 7 Crossways Village, Silwood Road, Ascot, Berkshire SL5 0PY, United Kingdom. Email: support@ajamax.com.